Label Overrides
Configuring alternate visit labels and relabeling billed visits
What Label Overrides Do
A label override is an alternate display label that can replace an schedule's billing code on a specific visit (for example, logging an APC visit so it displays and reports as ALR). The underlying billing code and rate stay the same — only the label changes, so reporting can later distinguish the two. For how Loggers apply them, see the Label Overrides logger guide.
Configuring Labels for a Binder
Allowed labels are set per binder (payor). Only labels you configure here will appear in the Logger's "Display as" dropdown for that payor's patients.
- Go to /binders
- Click the edit icon on the binder card
- Scroll to the Label Overrides section
- Add each alternate label (e.g. ALR) and save
Labels are normalized to uppercase. A binder with no labels configured simply hides the "Display as" option everywhere for that payor.
Renaming a Label
Renaming a label override in the binder's Label Overrides section cascades to every existing visit across that payor that already uses the old label — so historical visits and reports stay consistent. Cadence reports how many visits were updated.
Relabeling a Billed or Paid Visit
A label override is display-only — same billing code, same rate, same units — so changing it never moves any money. Because of that, an Admin can correct the label on a visit that has already been billed or paid without unwinding the billing lifecycle.
- Open the day detail panel and hover the billed/paid visit's line item
- Click the pencil ("Change Label") icon in the hover toolbar
- Pick the new label in "Display as" (units and caregiver are shown read-only)
- Save
Only the display label changes — the visit's status, units, and caregiver are untouched, and the change is recorded in the audit log.
This is the supported way to fix a mislabeled visit after billing. You no longer need to undo paid → billed → logged (or reset the day) just to correct a label.
The "Change Label" action is Admin-only and isn't available for RNA visits or visits with an unresolved billing error (those must be reconciled via Adjust Payment first).