Partial Payments & Corrections
How to handle when payment doesn't match what was billed
Sometimes an insurance company pays less than the billed amount, rejects a claim, or overpays. All of these scenarios are handled through the Adjust Payment form.
For details, see Corrections (Adjust Payment) in the Marking Visits as Paid guide.
Quick Reference
In the examples below, assume the original line item was billed for 8 units.
| Scenario | Paid | Re-bill | What Happens |
|---|---|---|---|
| Partial payment + rebill | 6 | 2 | Original marked paid (6 units), new re-bill item (2 units) |
| Overpayment | 6 | 0 | Original marked paid (6 units), correction noted |
| Full rejection | 0 | 8 | Original converts to re-bill (purple) |
| Accepted partial | 6 | 0 | Original marked paid (6 units), no re-bill needed |
The Correction Flow
Billed → Adjust Payment → Paid (corrected units) + optional Re-bill (remaining units)
For full rejections (paid = 0), the original item converts directly to a re-bill — no paid item is created.
The re-bill item follows the standard billing cycle: the biller re-submits the claim, then remittance verifies the new payment.
You can optionally add a note explaining what happened. The note appears on the line item in the day detail panel as a correction record.
Make sure to enter the correct number of units, not the dollar amount. Cadence tracks units, not money.